Refund & Cancellation Policy

This policy applies to all HealthSpanMD programmes booked and paid for on thehealthspanmd.com: the Metabolic Health & Medical Longevity Assessment, the Metabolic Reset Program, and the Comprehensive Longevity and Disease Risk Reduction Program.

You can cancel any programme and receive a full refund if you ask us to cancel within 3 working days of making your payment. Working days are Monday to Friday, excluding public holidays.

After 3 working days from the date of payment, fees are non-refundable.

To cancel, email or call us with your full name, the phone number you booked with, and your payment ID (shown in your Razorpay payment confirmation). Reach us at connect@thehealthspanmd.com or +91 77383 38362. Your cancellation counts from the time we receive your request.

Approved refunds are made to the original payment method through our payment partner, Razorpay, within 5–7 working days of approval. Your bank or card provider may take a little longer to show the amount in your account.

If money was deducted from your account but your booking wasn't confirmed, or you were charged twice for the same booking, the extra amount will be refunded in full. Please contact us with your payment ID so we can trace it quickly.

If you need to change your appointment date or time, contact us and we'll do our best to find a new slot, subject to availability.

For any question about cancellations or refunds, reach out at connect@thehealthspanmd.com or +91 77383 38362, or write to us at B-1, Viral Apartment, Opp. Shoppers Stop, S.V. Road, Andheri (W), Mumbai 400058.